Powercom develops innovative solutions emerging as a new facet of power industry. It incorporates numerous advanced technologies to deal issues prevailing with conventional electric networks, capable to resolve many issues such as energy theft and ensure grid stability.

Privacy policy

Privacy policy

Last Updated: May 7, 2024

Powercom Ltd, its subsidiaries, and affiliated companies (“Powercom,” “our,” “we,” and “us”) recognize the importance of protecting your privacy and personal information.

Powercom’s Global Privacy Notice (“Notice”) explains how Powercom uses the personal data we collect from you when you use our website and describes the measures we take to safeguard the personal information we obtain. This Notice complies with various applicable laws, including the EU General Data Protection Regulation 2016/679 (GDPR).

This Notice applies to personal information we obtain through Powercom’s websites, products, services, software, and applications, including mobile applications (collectively, the “Offerings”) and by other means, including Powercom’s events, surveys, questionnaires, customer user research and evaluations; and third-party sources, including business partners, ad networks, and vendors.

All Powercom Offerings and related services, including our websites, are intended for use by individuals aged 16 or older. Powercom does not seek to collect personal information about individuals under the age of 16, and no personal or other information should be submitted to, posted, or otherwise processed on Powercom’s websites by users under the age of 16.

This Notice does not apply to personal information that is governed by separate agreements between Powercom and its customers; Powercom’s Global Employee Privacy Policy; or End User License Agreements governing the use of our applications and software services.

Non-Powercom Websites and Joint Offerings Privacy Disclosures

Our websites and other online products, applications, and other services contain links to third- party websites and features. We provide joint Offerings with other businesses, in which we sometimes share or jointly collect customer data, subject to notice and other obligations as required under Data Protection Laws. Third-party websites that are not owned, controlled, operated, or maintained by Powercom may even display an Powercom logo. If you click on a link to a third- party website, please review that website’s privacy policy or notice. Powercom is not responsible for these third parties’ privacy practices, which are controlled by their own privacy notices, statements, and policies.

Consumers who have questions about how their utility or other service provider may collect, process, and share their personal information should contact their utility or other service provider directly.

Collection of Personal Information

How We Collect Your Information

You directly provide Powercom with most of the information we collect. We collect and process your personal information when you:

  • Browse or view our website;
  • Contact Form via Powercom website;
  • Request access to or visit our offices or facilities;
  • Request information about our products (including product evaluations, trials, tech preview and beta downloads), services, or information;
  • Communicate with our customer support center.

Powercom may also receive your data indirectly from third parties such as industry lead generators, event coordinators, and publicly available sources.

Information We Collect

  • Contact information such as your
    • Name
    • Email address
    • Phone number
    • Mailing or Physical address for you or for others (for example, members of your household)
  • Username, password, and any other information you provided to create your online account with us;
  • Your position/title and other business contact information;
  • IP Address (and broad location data obtained from your IP address such country, city, and zip code);
  • Equipment/service location data;
  • Photographs, video images, voice recordings, transcripts, and biometric information in compliance with applicable laws;
  • Billing and financial information (such as name, billing address, payment card details and bank account information and purchase history);
  • Information contained in forums, blogs, and testimonials you provide or that we obtain from publicly available sources (such as social media channels);
  • Information necessary to provide support (such as contact details and chat services);
  • Personal information you submit to us (such as through our “Contact” feature or other in-product or in-service messaging); and
  • Any other information you choose to provide to us.

Information We Collect Automatically When You Use Our Services

  • Information about your internet use, such as:
    • the browser you use;
    • which pages you view and for how long;
    • your IP address; and
    • pages you visit before you visit our website.
  • Information about the computer, mobile, or other device you use to access our website, such as:
    • hardware model;
    • operating system and version;
    • unique device identifiers; and
    • mobile network information.

How We Use Your Information

We rely on one or more of the following legal justifications when we collect and use your personal information:

  • Performance of a contract with you or a relevant party;
  • Our legitimate business interests;
  • Compliance with a legal obligation, a court order, or to exercise or defend legal claims; or
  • Your consent to the processing, which you can revoke at any time.

We may use this information for various purposes, including to:

  • Process and fulfill orders in connection with our products and services and keep you informed about the status of your order and process related transactions;
  • Develop, provide, maintain, and improve our products, services, analytics, and reports;
  • Verify your identity;
  • Protect against unauthorized use of our services, fraud, and other unlawful activity, claims and other liabilities;
  • Bill you for products and services you purchased;
  • Provide training, support, and consulting services;
  • Create and manage your account with Powercom;
  • Communicate with you about your account and orders;
  • Conduct advertising, marketing, and sales activities (including direct marketing activities such as sending you promotional materials, lead generation, pursuing marketing prospects, performing market research, ensuring the effectiveness of our advertising and marketing campaigns, and managing our brand);
  • Communicate with you about, and administer your participation in, events, programs, promotions, and surveys;
  • Protect the health, safety, and security of our employees;
  • Comply with and enforce government, industry, and our own standards, obligations, and policies;
  • Ensure the security of our employees, information resources, cloud and network solutions and other products and services; and
  • Respond to your inquiries.

If we use your information for other purposes, we will update this notice and seek your consent, as required by Data Protection Laws.

We sometimes deidentify personal information we collect for the purposes described above and use that deidentified data for legitimate purposes that do not conflict with Data Protection Laws. Deidentified data includes data that has been aggregated or anonymized.

  • Aggregated data is a combination of data elements for multiple persons to create a data set that is sufficiently anonymous so that it does not reveal the identity of an individual person.
  • Anonymized data is a data set containing individual sets of information where all identifiable characteristics and information, such as, but not limited to, name, address, account number, or social security number, are removed (or scrubbed) so that one cannot reasonably re-identify an individual person based on, for example, usage, rate class, or location.

Sharing Your Information

Unless you direct us otherwise, we share your information for the following purposes:

  • Responding to a request for information, if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process, including in connection with lawful requests by law enforcement, national security, or other public authorities;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
  • Between and among Powercom and our current and future parents, affiliates, subsidiaries, and other companies worldwide under common control and ownership;
  • Providing or supporting our products, services, or information you have requested;
  • Sales promotions or to share sales leads with our channel partners and other business partners;
  • Communication of product announcements, software updates, special offers or other information we think you would like to receive from us or our business partners;
  • Within Powercom (including among our affiliates and subsidiaries) for the purposes described in this Notice;
  • Handling and managing contact and support services to our customers and partners or as part of consulting services;
  • Communication with our customers and partners about their users’ use of our services (such as when a user has obtained credentials or completed a course);
  • With vendors, consultants, or other service providers to perform services on our behalf (such as payment processing, order fulfillment, customer support, customer relations management and data analytics). These service providers are contractually required to safeguard the information provided to them and are restricted from using or disclosing such information except as necessary to perform services on our behalf or to comply with legal requirements;
  • With approved channel and other partners, to offer and provide our products and services to you;
  • As described in this Notice, and
  • Otherwise, with your consent or at your direction.

We will disclose personal information about you if the following conditions apply:

  • As required by applicable law, regulation, or legal process (such as a court order or subpoena);
  • To comply with a legitimate legal request from law enforcement authorities or other government officials;
  • Disclosure is necessary to prevent physical harm or financial loss to Powercom, its users or the public as required or permitted by law;
  • To establish, exercise or defend our legal rights; or
  • In connection with an investigation of suspected or actual fraud, illegal activity, security, or technical issues.

International Data Transfers

Personal information you submit to us may be collected, processed, transferred, or stored in other countries in which Powercom and its service providers operate, including the EU, U.S., and other countries, which may have different data protection laws than the country in which the information was provided. Powercom protects your information in accordance with this Privacy Notice wherever it is processed.

Powercom takes measures to comply with applicable data protection laws in transferring information such as executing data transfer agreements with the European Commission’s Standard Contractual Clauses (SCCs) in accordance with Article 46 of the GDPR.

Security and Retention

Powercom is committed to setting appropriate standards for the quantity and quality of personal data it processes and takes reasonable physical, technical, and administrative measures and contractually requires our suppliers, vendors, consultants, or other service providers to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

We retain your personal information for as long as we have an ongoing legitimate business need to do so, and in accordance with applicable statute of limitation periods, laws, our internal records management policy and retention schedule, and the terms of this Privacy Notice.

The criteria used to determine appropriate retention periods for personal information include:

  • the length of time we have an ongoing business relationship with you;
  • the amount, nature, and sensitivity of the personal information we process; or
  • whether legal obligation to retain personal information applies or whether retaining personal information is necessary to resolve disputes, including the establishment, exercise, or defense of legal claims.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Different types of information may be subject to different retention periods. For example, once a user account is deleted, the personal information associated with the account login credentials would also be deleted, but information related to an active order may be retained for longer periods due to other legal or compliance obligations.

Your Privacy Rights

Depending on where you are located and how you interact with Powercom, you may have certain legal rights over the personal information we hold about you, such as how we use the information and how we communicate with you. Privacy rights are protected under laws that are enacted on a country-specific and, for U.S. residents, state-specific basis. To understand your individual rights, please review the local data privacy regulations that apply where you reside or are located.

Powercom does not make decisions with legal effect about individuals solely based on automated processing (i.e., without human involvement).

If you wish to communicate with us about our use of your personal information, exercise any of the rights set out below, or if you have any questions or comments about privacy issues, please send us an email at [email protected].

Depending on your jurisdiction, your privacy rights include:

Right of Access

You have the right to be informed of the personal information we process about you and to obtain access to your personal information that is being processed by us.

Right to Correction

You have the right to correct any inaccurate personal information.

Right to Deletion

You have the right to request the deletion of the personal information we have collected from you. Once we verify your request, we will delete your personal information. Powercom may retain your personal information in certain circumstances if permitted by applicable data protection laws such as when Powercom needs it to comply with a legal obligation or a contract with you.

Right to Data Portability

You have the right to obtain a copy of your data in a structured, commonly used, and readily usable format.

Right to Withdraw your Consent

You have the right to withdraw your consent at any time if we have collected and processed your personal information with your consent. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Right to Opt Out

You have the right to opt out of the sale or sharing of personal information for targeted advertising. You may unsubscribe from our promotional communications or mailing lists by following the “Unsubscribe” link in our emails, or by emailing [email protected]. If you opt out, Powercom may still send you non-promotional emails, such as those about your account or any other communication in connection with your ongoing business relationship with us.

Although this is a right in certain jurisdictions, Powercom does not sell your personal information.

Your Privacy Choices: Opt-Out and Opt-In Options:

  • Choice for Disclosure to Third Parties:
    • You have the right to choose whether your personal information is disclosed to third parties.
    • If you prefer that we do not share your data with external entities, you can opt out.
    • We provide clear and conspicuous mechanisms for you to exercise this choice. Look for options labeled “Privacy Settings” or similar terms on our website.
  • Derogation for Agents and Contracts:
    • There are exceptions to the opt-out requirement.
    • When we disclose information to a third party acting as our agent (performing tasks on our behalf), we do not need to provide individual choice.
    • However, we always enter into a contract with the agent to ensure proper handling of data.
  • Sensitive Information and Opt-In Consent:
    • For sensitive information (such as medical conditions, racial or ethnic origin, political opinions, religious beliefs, etc.), we obtain affirmative express consent (opt-in) from individuals.
    • If we intend to disclose sensitive data to a third party or use it for a purpose other than its original collection, we seek your explicit consent.
    • We treat any personal information received from third parties as sensitive if they identify and treat it as such.

Right to Lodge a complaint

You may lodge a complaint with a local data protection authority such as the supervisory authority of your usual place of residence or the registered office of the controller.

Where the GDPR applies to the processing of your personal information, if you believe your data has been processed unlawfully, you may lodge a complaint with the EU Data Protection Authority in your jurisdiction by visiting the European Data Protection Board’s website.

Exercising your Privacy Rights

Powercom will use reasonable efforts to fulfill privacy requests you submit in accordance with applicable laws.

When making a privacy request, please provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond. Our Global Privacy Office will examine your request and respond to you as quickly as possible. Any information requested by the Global Privacy Office in connection with a request will be used only to verify your request.

Submitting a request does not require you to create an account. If you send us a request to exercise your rights under any of the applicable Data Protection Laws, upon verification, we process and respond to your request within the applicable time frame. We will deliver our written response to you, including disclosures of information, free of charge by mail or electronically. If provided electronically, it shall be in a portable format that will allow you to transfer it to a third party if you choose to do so.

Powercom will not discriminate against you for exercising any of your privacy rights. We will not deny, charge different prices for, or provide a different level or quality of goods or services if you choose to exercise these rights.

To update your preferences, or limit the communications you receive from us, please contact us via email at [email protected].

Cookies and Tracking Analytics


Cookies are text files stored on your device that record the pages you visit on our website, your browser’s settings, or other information that we may use to help you locate and receive useful information, and for similar purposes. Cookies may be retrieved from time to time by our web server, such as when you return to our website. We use cookies, web beacons, pixels, tags, and similar technologies device to collect certain information about you.

The information we obtain in this manner includes IP address and other identifiers associated with your devices including Apple Advertising Identifier or Android Advertising ID, types of devices connected to our websites and Offerings, device characteristics (such as operating system), language preferences, transfer/exit pages, navigation paths, access times, browser preferences and characteristics, installed plugins, local time zones, local storage preferences, clickstream data and other information about your online activities. We use these cookies to authenticate you when you log in to our website, keep your session active, maintain your language and geographic preferences, improve the performance of our website, measure website usage and performance, and for other purposes that enable us to better interact with you and others who may visit our websites and who may seek information about our Offerings.

Do Not Track

Some Internet browsers, such as Internet Explorer, Firefox, and Safari, include the ability to transmit Do Not Track (DNT) signals. Powercom honors DNT settings in your browser and does not monitor or track your browsing history.

Contact Us

If you have any questions about this Notice, or wish to exercise your rights, please mail us at [email protected].