Smart Prepayment Water

Powercom offers a smart water prepayment system that provides utilities with an efficient and secure platform for implementing pre-payment solutions based on a “Smart Grid” framework.

Our engineered smart water prepayment system enables operators to remotely control essential elements, including:

1. Remote Meter Crediting: Operators can remotely credit a meter, eliminating the need for customers to visit vending machines for credit purchases.
2. Flexible Payment Options: The system allows operators to switch between credit and pre-payment modes, providing customers with flexibility in managing their water usage.
3. Real-time Tariff Updates: Immediate online tariff changes can be sent to the meters, ensuring accurate billing and reflecting any changes in pricing.
4. Emergency Credit and Load Limiting: Operators can provide emergency credit to customers to avoid service interruptions. Additionally, the system offers features like trickle flow or load limiting when credit runs out.
5. User-friendly Notifications: Customers receive pre-notifications of disconnections, ensuring transparency and helping them manage their water consumption effectively.
6. Remote Disconnection: The system enables remote disconnection, giving operators the ability to manage accounts efficiently.

By utilizing advanced communication technologies, our system allows meters to be credited remotely. This approach simplifies the process and enhances convenience for both operators and customers.

Powercom’s reliable two-way communication ensures that credits are successfully loaded and accepted into the meters. Automatic SMS or email notifications are sent to customers to confirm the completion of transactions.

Our prepayment solution also offers optional functionality for point-of-sale direct access, providing basic customer invoicing and payment reconciliation reports. This eliminates the need for utilities to pay additional fees for vending payment processes.

Security is a top priority for Powercom. Our prepayment solution combines the use of the STS code generator for producing pre-paid token numbers with hourly consumption readings from the meters. This double-layered security approach ensures that all increases in the meter’s cubic meter balance are backed by legitimate transactions. Detailed transaction logs are maintained in the database, allowing managers to verify activity and ensure accountability.

Additionally, our system includes features like friendly “over-draft” credit to avoid service disruptions, customized rates for different customer classes, and the ability to suspend automatic disconnections on weekends and holidays. Accounts flagged as “critical need/lifeline” ensure that disconnection doesn’t jeopardize health and safety.

Automatic alerts are sent to customers when their credit is low, providing timely reminders to top up their accounts. Powercom’s customer portal website and mobile application allow customers to access their consumption history through secure login credentials, providing valuable insights into their water usage.