Powercom IL Privacy Policy

Effective Date: August 4, 2026

1. Introduction

This Privacy Policy applies to the Powercom IL mobile application (the “App”), provided and technically maintained by Powercom Ltd. (“Powercom,” “we,” “us,” or “our”).

The App enables authorized customers of participating electricity service providers to securely view information relating to their electricity consumption.

This Privacy Policy explains how information is accessed, processed, stored, and protected in connection with the App.

2. Roles of Powercom and the Electricity Service Provider

The relevant electricity service provider is responsible for:

• establishing and managing the customer’s electricity service account;
• collecting and maintaining customer and electricity-consumption data;
• creating user access credentials;
• deciding which customers may access the App;
• correcting, updating, retaining, or deleting customer records.

Powercom provides the App and the technical infrastructure through which authorized users can access information maintained by the electricity service provider.

The App is not the original source of the customer data displayed within it.

3. Account Registration and Access

The App does not offer public or self-service account registration.

Users cannot create an account through the App. Login credentials are created and provided separately by the relevant electricity service provider or another authorized organization.

Only users who have received valid credentials may access the App.

Requests concerning the creation, suspension, termination, or recovery of access credentials must be directed to the electricity service provider that issued them.

4. Information Available Through the App

After successful authentication, the App may display information associated with the user’s existing electricity service account, including:

• customer or account identifier;
• electricity meter identifier;
• electricity consumption information;
• meter readings;
• historical consumption data;
• dates and periods associated with consumption records;
• other information necessary to identify and present the relevant electricity-consumption records.

This information is collected and maintained by the relevant electricity service provider outside the App.

The App does not independently create customer records or collect customer information through registration forms.

5. Authentication Information

When a user signs in, the App processes authentication information in order to verify the user’s identity and provide access to the appropriate electricity-consumption data.

This information may include:

• username;
• customer or account identifier;
• password or authentication credential;
• authentication or session token;
• login date and time;
• authentication status.

Authentication information is used only to:

• verify the user’s identity;
• provide authorized access to the App;
• maintain the user’s authenticated session;
• prevent unauthorized access;
• investigate security or access issues.

6. Remember Me Function

The App includes a Remember Me function.

When this function is enabled, authentication information may be stored locally on the user’s device so that the user does not need to enter the same information each time the App is opened.

Users are responsible for protecting access to their devices, particularly when the Remember Me function is enabled.

Locally stored App information can be removed by clearing the App’s storage through the device settings or by uninstalling the App.

7. Local Storage and Cache

The App may temporarily store electricity-consumption information and related account information in a local cache on the user’s device.

This local storage is used to:

• display previously retrieved information;
• improve loading performance;
• maintain the user’s session;
• support the normal operation of the App.

Cached information remains on the user’s device until it is overwritten, removed through the App or device settings, or deleted when the App is uninstalled.

Powercom recommends that users protect their devices with a password, PIN, biometric lock, or another available security measure.

8. Technical and Authentication Logs

The App and its supporting servers may process limited technical and authentication information necessary for security and operation, including:

• IP address;
• device type;
• operating-system version;
• App version;
• login date and time;
• successful or unsuccessful authentication attempts;
• session and security information;
• server-request information.

This information is used only to:

• operate and maintain the App;
• authenticate users;
• protect the App and supporting systems;
• investigate unauthorized access;
• diagnose access or operational problems;
• comply with applicable legal and security requirements.

Authentication and technical logs are retained for no longer than three months, unless a longer period is required by applicable law, a legal proceeding, a security investigation, or the prevention of fraud or unauthorized access.

9. No Analytics, Advertising, or Tracking Services

The App does not use third-party services for:

• advertising;
• targeted advertising;
• marketing profiling;
• user-behaviour analytics;
• push notifications;
• crash reporting;
• diagnostic monitoring.

Powercom does not sell personal information accessed or processed through the App.

The App does not use customer information for advertising purposes.

10. Device Permissions

The App does not request access to sensitive device functions such as:

• precise or approximate location;
• contacts;
• camera;
• microphone;
• photos or media files;
• call history;
• SMS messages.

The App uses only the technical access necessary to connect to the internet, authenticate the user, retrieve authorized electricity-consumption information, and store limited information locally.

11. How Information Is Used

Information processed through the App is used only to:

• authenticate authorized users;
• provide access to electricity-consumption information;
• display meter readings and consumption history;
• maintain the user’s session;
• support the Remember Me function;
• protect the App and supporting systems;
• prevent or investigate unauthorized access;
• provide technical support;
• comply with applicable legal obligations.

The App does not use the displayed electricity-consumption information to create an independent advertising, marketing, or behavioural profile.

12. Information Sharing

Information may be processed or made available to:

• the electricity service provider responsible for the user’s account;
• Powercom personnel who require access for authorized technical, security, maintenance, or support purposes;
• public authorities, regulators, courts, or law-enforcement bodies where disclosure is required by applicable law or a valid legal request.

Powercom does not disclose information accessed through the App to advertisers or data brokers.

13. Data Storage Location

The servers supporting the Powercom IL App and the related services are located in Israel.

Customer and electricity-consumption records are maintained in the systems of the relevant electricity service provider or in systems operated by Powercom on its behalf.

Local cached information and Remember Me information are stored on the user’s device.

14. Data Retention

Authentication and technical logs generated in connection with the App are retained for no longer than three months, subject to the exceptions described in this Privacy Policy.

Electricity-consumption records and other customer records may be retained for longer periods by the relevant electricity service provider according to:

• its internal retention policies;
• its contractual responsibilities;
• billing and accounting requirements;
• regulatory requirements;
• applicable law.

Deleting the App from a device does not delete the customer’s electricity service account or records maintained by the electricity service provider.

15. Data Security

Powercom applies reasonable technical, administrative, and organizational measures designed to protect information processed through the App against:

• unauthorized access;
• accidental loss;
• misuse;
• alteration;
• unauthorized disclosure.

These measures may include authentication controls, access restrictions, secured communications, server-security measures, and system monitoring.

No electronic transmission or storage system can be guaranteed to be completely secure.

Users must keep their login credentials confidential and must not provide them to unauthorized persons.

16. User Requests

Requests concerning the following matters should be directed to the electricity service provider that issued the user’s login credentials:

• correction of customer information;
• correction of meter or consumption information;
• password reset;
• suspension or termination of App access;
• deletion of the electricity service account;
• deletion of customer or consumption records;
• questions about the collection or use of electricity-service data.

Powercom may assist with questions concerning the technical operation, security, or privacy practices of the App.

Some information may not be deleted where retention is required by law, regulation, contractual obligations, security requirements, fraud-prevention requirements, or legitimate record-keeping obligations.

17. Children’s Privacy

The App is intended for authorized electricity customers and account holders who are at least 18 years old.

The App is not directed to children under the age of 18, and Powercom does not knowingly use the App to collect personal information directly from children.

18. Changes to This Privacy Policy

Powercom may update this Privacy Policy from time to time to reflect changes to:

• the functionality of the App;
• technical infrastructure;
• information-processing practices;
• legal or regulatory requirements.

The updated Privacy Policy will be published on the same page, and the Effective Date will be revised accordingly.

19. Contact Information

For questions concerning this Privacy Policy or the technical operation of the App, please contact:

Company: Powercom Ltd.
Application: Powercom IL
Address: Yegi’a Kapayim St. 17, Petach Tikva, Israel
Email: [email protected]
Telephone: +972-3-652-3800
Website: powercom.co.il

For questions concerning a customer account, login credentials, electricity meter, or electricity-consumption records, users should contact the electricity service provider that issued their login credentials.